Delivery & Returns

DELIVERY

 

Products ship from our United Kingdom & United States warehouse

Tia Tre & Co

15-17 Cumberland Place

Cumberland Place

Southampton 

Hampshire 

SO16 9RU


United Kingdom


Flat rate £8.99 for all UK orders regardless of package weight
Flat rate £15.99 for all orders WORLDWIDE regardless of package weight

We DO NOT ship to Mexico Orders take no more than 7-10 days to arrive to the customer worldwide from the date of purchase. Please contact us as soon as possible if you're having trouble locating your parcel.

 

Once order is placed you will receive a payment confirmation to your selected email with your order number and purchased products summary. A notification email from our delivery agent within 48hrs that your order is now en route for delivery with a full track and trace number assigned to only you.

 

Please have someone 18yrs or older at the address to sign for the package otherwise it will be returned to us so its very important you track your order.

Our respective shipping couriers are



RETURNS

All items should be returned to us within 14 days of receiving the product.

The item should be in a re-sellable state,with no marks, fragrances and all hang tags or official labels still intact. Failure to do so the product will be returned to the customer and a refund will be declined.

Refunds will be processed 48hrs after item received and they take no more than 3-5 days to reflect back to the account you used to make the purchase. A returns address form is included in your order.

If you are unable to send back to this address please contact us via email for a more convenient address to you. Exchanges are more than welcome if you do not fit a product.

MYSTERY BOX PURCHASES ARE FINAL